Terms and conditions

Introduction

• Purpose of the Terms: These terms and conditions ("Terms") govern the relationship between Casino Bello (the "Operator") and you (the "User") in connection with your use of our online casino platform.
• Acceptance of Terms: By accessing, browsing, or using the Operator's services, including playing games, making deposits, or claiming bonuses, you acknowledge that you have read, understood, and agree to be bound by these Terms.
• Age and Legal Restrictions:
  • You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our services.
  • Our services are intended for individuals of legal age and not for minors or those who have been prohibited from gambling.

Account Registration

• Eligibility: To register an account, you must provide accurate and complete information about yourself.
• KYC and Verification Requirements: The Operator may request verification documents to confirm your identity, including proof of address and age.
• Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials.

Deposits and Withdrawals

• Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards, e-wallets, and cryptocurrencies.
• Minimum and Maximum Limits:
  • Minimum deposit: $20
  • Maximum withdrawal: $11,250 per week, $22,500 per month (or equivalent in other currencies)
• Processing Times and Fees: Deposits are processed instantly; withdrawals may take up to 24 hours or 3 days depending on the method chosen.
• Anti-Money Laundering Policy: The Operator complies with anti-money laundering regulations and may request additional information from you.

Bonuses and Promotions

• How Bonuses Are Credited: Bonuses are credited automatically upon meeting the required conditions, which are outlined in our promotional materials.
• Wagering Requirements: Wager your bonus 35-40 times within 5 days to meet the wagering requirements (varies depending on the specific promotion).
• Expiry and Abuse Clauses: Bonuses expire after 7 days if not used; abuse of bonuses may result in account suspension or closure.

Gameplay and Fairness

• RNG Usage: Our games use a Random Number Generator (RNG) to ensure fairness.
• Game Malfunctions: In the event of game malfunctions, the outcome will be recalculated, and any winnings will be paid out.
• Limits on Play and Responsible Gaming Tools: We offer responsible gaming tools, including deposit limits, time-outs, and self-exclusion options.

Responsible Gambling

• Self-Exclusion Options: You can opt-out of playing for a specified period or permanently using our self-exclusion feature.
• Deposit, Wager, and Session Limits: Set your own limits to control your gaming activity.
• Help and Support Links: Access responsible gaming resources through the Operator's website.

Prohibited Activities

• Bonus Abuse: Intentionally exploiting bonuses or promotional offers will result in account suspension or closure.
• Fraud, Collusion, or Manipulation: Engaging in such activities is strictly prohibited and may lead to account suspension or closure.
• Use of Bots or Automated Systems: Using automated systems or bots to play games is not allowed.

Account Suspension and Closure

• Voluntary Account Closure: You can close your account by contacting our support team.
• Breach of Terms: The Operator reserves the right to suspend or close accounts that breach these Terms or engage in prohibited activities.
• Inactivity and Dormant Accounts: Inactive accounts may be closed after 12 months.

Privacy and Data Protection

• Information Collected: We collect personal data, including name, email address, and payment details, for the purpose of providing our services.
• Use and Storage of Personal Data: Your personal data is stored securely and used to provide our services and communicate with you.
• GDPR Compliance (if applicable): The Operator complies with General Data Protection Regulation requirements.

Limitation of Liability

• Losses: We are not liable for any losses or damages resulting from game malfunctions, system errors, or other unforeseen events.
• System Errors: In the event of system errors, we will take reasonable steps to rectify the issue and prevent further occurrences.
• Third-Party Links: The Operator is not responsible for third-party links or services.

Amendments and Updates

• Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.
• Notification of Changes: Changes will be effective immediately upon posting on our website; it's your responsibility to review the updated Terms regularly.